Thank you for shopping at Hairstory. If you are not entirely satisfied with your purchase, we’re here to help.
The first purchase of a given product can be returned within 60 days of the purchase for a refund or an exchange for a different product. Second or later purchases are eligible for an exchange for a different product. Return policy excludes free products.
Emailing us via our Help Center or directly at hello@hairstory.com will result in the quickest response.
Alternatively, you can call us at (646) 760 5142 but please note we are a small team and telephone calls will be returned within 24 business hours.
Shipping Charges
Unfortunately, we cannot refund shipping charges.
Unfortunately, we cannot supply a shipping label for returns and shipping for returns will be at your own cost.
Damaged or missing items
If you received a damaged product or your shipment is missing, please notify us immediately for assistance. Damaged products or missing shipments are eligible for a replacement within 60 days of the purchase.
Contact us
You can find answers to most questions in our Help Center by clicking here, or submit a request. Alternatively, customer service can be reached by emailing hello@hairstory.com or by telephone at (646) 760 5142.